Customer is always right. Masih relevenkan menggunakan ayat tersebut pada zaman sekarang? Ya, bg mereka yg tidak mengetahui or tidak pernah merasai pekerjaan seperti customer service, sales promoter dan sewaktu dengannya mungkin menganggap ayat tersebut masih blh digunapakai. Oh really? Tidak bg kami yg bekerja di sektor berkenaan. Kami juga manusia biasa yg boleh bersuka-ria, naik angin, gelak-ketawa etc. Kami bukanlah manusia yg tidak mempunyai perassan or hati batu. Ya, kami diajar segala etika ketika melayan pelanggan tetapi dimanakah etika seorg pelanggan yg berurasan dgn kami? Pernahkah mereka terfikir berada di tempat kami? Sekiranya customer beretika baik, sudah semestinya kami akan melayan anda dgn baik. Janganlah menganggap kami seperti haiwan yg tidak mempunyai sebarang masalah dlm kehidupan.
Berikut adalah contoh2 customer yg blh mendatangkan marah kpd pekerja2 spt kami:
Situasi 1:
Bila nak topup berebut-rebut nak cepat. Tak reti beratur. Kalau dah kenal kami, or pelanggan tetap, buatlah mcm dia VVIP kat situ. Konon2 ada keistimewaan la… Hello~ 1st come 1sr serve ok? Kalau pergi restoren fastfood pandai plak ko beratur erk?
Customer mcm ni dikenali sbg: CUSTOMER PERASAN VVIP
Situasi 2:
Bila datang topup berharap org ingat no dia. Walaupun ko ari2 datang topup, takde makna aku nak ingat no ko ler… Ingat sorang 2 jer ke yg datang topup? Kalau ada 20-30 org yg ari2 topup, takkan nak kena ingat 20-30 no kot?
Customer mcm ni dikenali sbg: CUSTOMER INGAT NO KO CANTIK SGT KE SAMPAI AKU NAK KENA INGAT?
Situasi 3:
Customer: Topup Digi RM5 ada?
Kita: Takde. Digi ada jual kad saja.
Customer: Masuk terus ada?
Kita: Ada kad saja RM10.
Customer: Masuk takde?
Kita: Ada kad jer.
Customer mcm ni dikenali sbg: CUSTOMER TAK FAHAM BAHASA!
Situasi 3:
Customer: No Youth Club ada lg tak?
Kita: Dah lama takde.
Tanya no youth club tapi tak sedar diri dah tak youth lg. Huhuhuhu… Pas2 kalau org luar plak mcm Bangladesh pun ada tanya. Tak sedar diri depa takde IC… :P
Customer mcm ni dikenali sbg: CUSTOMER PERASAN DIRI MUDA / CUSTOMER PERASAN DIRI RAKYAT MALAYSIA
Situasi 4:
Customer: Dah masuk topup?
Kita: Satgi masuk.
3 saat kemudian…
Customer: Dah masuk?
Asyik tanya topup dia dah masuk ke belum padahal topup RM3 jer. Tu pun nak kalut. Macam la dia topup RM3juta! Yg tak tahan setiap 2 saat tanya topup dia dah masuk ke blum. Padahal nampak org baru siap tulis no dia, handphone baru nk pegang, baru tekan 1 butang tp dah 10 kali tanya topup dah masuk ke belum.
Customer mcm ni dikenali sbg: CUSTOMER TAK TAU SABAR!
Situasi 5:
Kita: Check no betul ke tak?
Customer: Betul la tuh. Takkan no sendiri tak ingat.
Hellllooo~? Kami suh check sebab mana la tau kami salah tulis ker. Ada aku kisah ko ingat ke tak ingat no ko? Bila dah salah masuk baru tau nak datang bising. Bila org suh check no, berlagak nak mampus! Pas2 siap la nak baling2 buku topup tu ke muka org!
Customer mcm ni dikenali sbg: CUSTOMER BUAT2 TAK FAHAM
Situasi 6:
Customer: No Digi ada jual kat sini?
Kita: Sini Maxis, bukan Digi.
Dah terang2 nampak signboard Maxis tapi still tanya no Digi, or Celcom etc! Digi punyalah kuning, Celcom punyalah biru… Dia blh tak nampak! Duk nampak color merah jer kot!
Customer mcm ni dikenali sbg: CUSTOMER BUTA WARNA!
Situasi 7:
Customer A: 017 bla bla… (ngah bg no nak topup)
Customer B: Kak kad maxis RM10 ada?
Tak reti sabar ker? Ada customer lain kan? Boleh plak dtg tanya. Utk pengetahuan korang, kami ni pun manusia gak. Ada 1 mulut ngan 2 tangan jer…
Customer mcm ni dikenali sbg: CUSTOMER KURANG AJAR!
Haaahaa… Macam biasa, kalau ada yg terasa, sorry la yer… Bak kata pepatah… Siapa makan cili, dia terasa pedasnya. Huahuahua…
Tuesday, 28 February 2012
Wednesday, 22 February 2012
My Love...
I’ve a CONFESSION to make…
I’ve find my TRUE LOVE…
OPPA OPPA I’m calling for U…
Yes! IT’S YOU… and IT HAS TO BE YOU…
If you ask me WHY I LIKE YOU…
It’s because there’s NO OTHER like you…
You’re my WONDER BOYS…
You’re a GOOD PERSON…
OOPS!
I know it’s only IN MY DREAM…
But SORRY SORRY…!!!
I can’t take you OFF MY MIND…
DON’T DON you ever to TWINS (KNOCK OUT) me from your mind…
I BELIEVE in MIRACLE…
Maybe THIS IS LOVE…
Maybe this is LOVE DISEASE…
But LOVE IS SWEET…
WHAT IF… You became an ANGELA or MONSTER?
Still… I WANNA LOVE YOU…
Even it’s FIRST SNOW on WHITE CHRITSMAS…
Or even it’s ONE FINE SPRING DAY…
Still… I LOVE YOU 10MILLION TIMES…
Even it’s STORM or LOVELY DAY…
Or even it’s BLUE TOMORROW…
Still… YOU ARE MY ENDLESS LOVE…
Only you can give me a HAPPINESS…
I’m DESTINY to know you…
You’ve creates a lot of MEMORIES in my life…
I AM really MISSIN’ YOU…
THE MOMENT you’re asking me to DANCING OUT with you…
A DAY when you say THE GIRL IS MINE…
When you make a LOVE SONG and say the SONG FOR YOU...
When you ask “BE MY GIRL”
And when you ask ME to MARRY U…
A-CHA! It’s only a MIDNIGHT FANTASY…
But I can’t never HATE U LOVE U…
Because I’ve fall in LOVE to deep…
YOU ARE THE ONE that steal my heart…
Even when I look into the MIRROR…
The things I see are YOUR EYES...
My heart always having a HEARTQUAKE…
I don’t mind be your GOOD FRIEND…
Because I know that YOU AND ME are sharing ONE LOVE…
Because I know that YOU AND I are sharing the ENDLESS MOMENT…
I promise that I’ll LOVE U MORE…
No matter what happen…
Even if we’ve to take A SHORT JOURNEY…
OUR LOVE will never fade…
SO I promise that I’ll continue be your SUPER GIRL and BEAUTIFUL ELF…
You’re my SUPERMAN…
You’re my MR SIMPLE that fit the defination of PERFECTION…
MY LOVE, MY KISS, MY HEART…
I’m so glad that I meet you…
THANK YOU for appear in my life…
I pray for your GOOD LUCK…
I hope you’ll always be a SHINING STAR…
So ELF, ARE YOU READY to SHAKE IT UP!?
HERE WE GO! We’ll ROCK THIS HOUSE and become CLUB NO 1!
We’ll be HAPPY TOGETHER ‘cause that’s a WAY FOR LOVE…
I promise with ALL MY HEART that I’ll LISTEN TO YOU…
I promise that I’ll be WALKIN’ by your side…
I won’t stop until the world covers by SAPPHIRE BLUE color…
by azaChiaki
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